Returns and Refunds

Last updated: 2026-10-21

Template: have your attorney review. Not legal advice. Highlighted items in [brackets] still need the business's details.

The refund promise

Peak Health Research offers a refund on request within 180 days of delivery, if you are not satisfied with your order. Opened products: [Opened / used products accepted?].

Return steps

1. Contact us first by us at [Support email] with your name and order number, so we can confirm the return and the address to use.
2. Pack the items securely and send them to: [Return address]. Use a trackable service; we cannot refund parcels that do not arrive.
3. Who pays return shipping: [Who pays return shipping]. Original shipping charges are not refunded unless we made an error.

Restocking fee: [Restocking fee (%), or none].

Damaged, wrong or missing items

If an item arrives damaged, is wrong or is missing, let us know within [Days to report damaged or missing items] days of delivery (a photo helps) and we will replace it or refund you free of charge.

When you get your money back

After the returned items reach us, your refund goes back to the original payment method within [Refund processing time (days)] business days. Allow a few more days for your bank to post it.

Subscriptions

To stop auto-ship at any time: [How to cancel], [Cancellation deadline before the next charge]. Each shipment carries the same guarantee described above.

Your legal rights

Nothing in this policy reduces your rights under consumer law; it is in addition to them, and [Company legal name] respects them.

Questions

You can contact [Company legal name] by email at [Support email], by phone on [Support phone], or by mail at [Business mailing address].